Table of Contents
| I. | Overview |
| Introduction | |
| What is a crisis | |
| Audience Identification | |
| II | The Crisis Team |
| Rapid Response Team | |
| Crisis Team Responsibilities | |
| Crisis Spokesperson(s) | |
| Specialist/Spokesperson Data base | |
| Crisis Team Coordinator | |
| III. | Crisis Response |
| Crisis Response Procedures | |
| Communication Guidelines | |
| Statement Coordinator | |
| Sample Statement | |
| Telephone Inquiry Response | |
| Sample Media Log | |
| Synopsis: Crisis Response Process | |
| Crisis Team Notification Systems | |
| Notification Systems | |
| Statements | |
| IV. | Media Response |
| Dealing With Media In a Crisis | |
| Understanding the Media | |
| Media Relations Guidelines | |
| Proactive Notification of the Media | |
| V. | Crisis Management |
| Crisis Management |
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